Our Policies

At Apollo Tuition, we aim to make tutoring simple, supportive, and transparent for families. When you register for tutoring, a few key guidelines help us provide a smooth and reliable experience for you and your child. Below is an easy-to-read summary of the main points of our Parent Agreement.

• All students receive a 30% discounted trial lesson for their first session.
• Sessions are billed at our standard hourly rates, and invoices are issued twice per school term (weeks 1–5 and 6–10).
• Payments made later than 7 days from the invoice date incur a $25 late fee.
• If you need to cancel a session more than 48 hours in advance, you’ll receive a 75% refund (25% kept as an admin fee).
• Cancellations made within 48 hours are charged in full.
• If a tutor can’t attend and no substitute is available, you’ll receive a full refund for that session.
• Parents remain responsible for their child’s safety and supervision before, during, and after tutoring sessions.
• Tutors are academic support providers only — they are not responsible for childcare or supervision outside the session.
• We expect all communication to be respectful and appropriate; harmful or disruptive behaviour may lead to immediate suspension of services.
• While we do our best to help your child progress, Apollo Tuition does not guarantee specific academic outcomes.
• You may end tutoring at any time by notifying us before your next invoice is due.
• If any concerns or issues arise, please contact us first so we can resolve them quickly and fairly.