At Apollo Tuition, we aim to make tutoring simple, supportive, and transparent for families. When you register for tutoring, a few key guidelines help us provide a smooth and reliable experience for you and your child. Below is an easy-to-read summary of the main points of our Parent Agreement.
Key Points for Parents
- All students receive a 50% discounted trial lesson for their first session.
- Sessions are billed at our standard hourly rates, and invoices are issued once per school term.
- Payments made later than 7 days from the invoice date incur a $25 late fee.
- If you need to cancel a session more than 48 hours in advance, you’ll receive a 75% refund (25% kept as an admin fee).
- Cancellations made within 48 hours are charged in full.
- If a tutor can’t attend and no substitute is available, you’ll receive a full refund for that session.
- Parents remain responsible for their child’s safety and supervision before, during, and after tutoring sessions.
- Tutors are academic support providers only — they are not responsible for childcare or supervision outside the session.
- We expect all communication to be respectful and appropriate; harmful or disruptive behaviour may lead to immediate suspension of services.
- While we do our best to help your child progress, Apollo Tuition does not guarantee specific academic outcomes.
- You may end tutoring at any time by notifying us before your next invoice is due.
- If any concerns or issues arise, please contact us first so we can resolve them quickly and fairly.
For the full agreement summarised agreement, please reference the following pdf.
For our full child safety from, please refer to the following pdf.
